Telecalling is calling people to sell, gathering information, marketing, reminding, etc.
Cold calling management software, outbound calling, inside sales, telesales, telemarketing, and other terms are all closely related. Telesales and telemarketing are, in fact, offshoots of telecalling.
The question now is whether telecalling is still relevant.
What is a Telecalling Software CRM, and Why Do You Need One?
A telecalling CRM is a platform designed specifically for telecalling. It has only the most essential features and is simple, unlike typical CRMs, which may have excessive features that are only sometimes useful.
Telecalling software is common in many industries, and businesses with telecalling teams typically rely on manual processes or multiple tools, which neither helps them achieve optimal results.
Furthermore, telecalling entails far more than simply making calls throughout the day. It also involves effective lead management, customer engagement, performance management, and other responsibilities.
Benefits of Using a Telecalling Software CRM
Personalization has undeniable power, and Aavaz telecalling CRM demonstrates it exceptionally.
It includes an admin portal for team managers, a mobile app for the telecallers, and a web dialer, a desktop version of the mobile app for teams that use traditional phones.
1. Streamlined Calling Process
It includes an autodialer, eliminating the need to search through endless Excel spreadsheets, dial each number one by one, and perform other time-consuming the manual tasks.
Telecallers can view the lead details and any previous contact information with a lead. They can also record responses on a script (customizable through the Aavaz admin portal), schedule follow-ups, and be reminded at the appropriate time.
Telecallers also have everything they need at their fingertips, from viewing the status of leads to geotagging and tracking their performance, thanks to a simple and multilingual interface.
2. Integrated Lead Management
Managers can use the admin portal to upload lead files directly from their own computer or integrate with the platforms such as Google Ads, Facebook Ads, Just Dial, IndiaMART, and others to consolidate leads from these sources onto a single platform – Aavaz.
Managers can analyze the performance of their lead campaigns by using dashboards, which display the status of leads in an easy-to-understand format.
It doesn’t stop there; Aavaz’s Marketplace also provides SMS automation, IVR, bulk SMS, and other features. It would also help if you did not waste time looking for different providers when you can get value-added services from a single platform.
3. Multichannel Customer Engagement
We can all agree that incomplete outreach can result in lost leads, which is why Aavaz incorporates multichannel communication and allows telecallers to send WhatsApp, SMS, and emails directly from the mobile app with a single touch.
Telecallers can share their message quickly and easily with pre-written templates, saving time typing or saving someone’s contact information.
4. Real-time Team Reporting
Owners, managers, supervisors, and anyone in charge can see how the team is doing. Call attempts, breaks, average call duration, and other metrics can also evaluate the team’s performance.
It also offers a section for telecallers that displays their results, which includes their cumulative and median call time, how many breaks they took, their login time, etc.
Conclusion
A complete and accurate platform alone cannot provide the best customer experience; human interaction is also required. And Aavaz contact center solutions is more than just another software company that sells you a product and disappears completely.
Aavaz’s customer success team goes above and beyond to ensure you get the best possible help and value from their product, and many people agree!
