Hiring a SaaS application development company has its benefits. While it saves time and effort, it also provides you with post-launch support and concierge services. The following are some of the top benefits to hiring a SaaS development company. You should choose one that offers all of these benefits. If you are looking to build an application that is easy to use, then hiring a SaaS development company is a good idea.
Saves time and effort
Many SaaS application development companies will be happy to build a robust product from the ground up, but an MVP developer understands the value of a minimal product. Building a too-large product can cost your company money for two years, or more, while a smaller, cheaper product can get you to market quickly. In addition, too-big MVPs take longer to catch up and don’t deliver the same value.
Many established companies that make their money from SaaS revenue struggle to hire developers quickly enough to develop their products. Outsourcing a few products to an external development company may be the answer. They can’t keep up with the demands of building an entire product while managing an in-house development team. Plus, outsourcing can save you a significant amount of time. Ultimately, the right company can save you time and money.
Hiring a SaaS application development company has several advantages.
- For one, you’ll avoid building your own infrastructure and hiring a backend developer.
- In addition to cutting down on your development costs, a SaaS platform also improves efficiency, integration, security, and usability.
- The company can also help you set up disaster recovery for your SaaS platform.
- A SaaS application development company will be able to work with the latest tools that can optimize your SaaS applications.
Provides post-launch support
An essential post-launch support service for SaaS applications is customer success. After the app goes live, it needs to be regularly monitored by its owners, who can use this service to keep up with the user base and track KPIs. Customer success services also assist consumers during migration and deployment, as well as provide other essential services. They will use specific metrics to measure the progress of the product, which will boost the brand loyalty and minimize churn. Moreover, a good customer success program may even contribute to organic growth.
Post-launch support services are critical for SaaS businesses, which depend on customer service. As customer service is an essential part of a company’s success, it can make or break a SaaS startup. A good customer service experience not only leads to more clients, but also increases the chances of retaining existing ones. A study by HubSpot found that acquiring new customers is twice as expensive as retaining an existing one, and 78% of people expect to be able to resolve complex issues in a single phone call or email.
When deciding on a technology stack for your SaaS application, you should seek the expertise of a SaaS software developer. Choosing the right technology stack will ultimately determine the user experience and scalability of your application. The development strategy is a plan for the product from both business and technical perspectives. It includes lists of all platforms your SaaS application will be accessible to. Once it has gone live, post-launch support is crucial to ensure that your product is working well on all of them.
Provides concierge services
When hiring a SaaS development company, ask if the team can provide concierge onboarding for their customers. This can be a key step in converting customers and reducing churn. It’s also a great way to build a relationship with your customers. Here’s how:
While machine-learning algorithms can learn to mimic human behavior, they cannot replicate it. For example, an algorithm cannot predict a last-minute travel plan or an unexpected gift. But a concierge app can help your company cater to the wants and needs of well-heeled millennials. In addition to reducing the amount of time a customer spends waiting in line, a concierge app can help you keep your churn rate to a minimum.
Creating concierge apps takes around 1150 to 1400 hours. These apps also need extensive marketing to ensure success. They must be reviewed in publications and contain compelling ads. And after their release, they need periodic updates with innovative features. Because of this, the cost of maintaining such an app can be up to 1/5th of its development cost. In addition to the initial development costs, a concierge app also requires ongoing maintenance, which is often a considerable portion of a startup’s total budget.
